Our AI-powered WhatsApp agent handles customer enquiries automatically, 24 hours a day, 7 days a week. Answers questions, captures leads, books appointments — and hands off to your team when needed.
WhatsApp is Malaysia's most-used messaging platform. When a potential customer sends a WhatsApp message to your business, every minute of delay costs you a lead. Our AI Agent responds instantly — even at 2am, on weekends, and public holidays.
The AI is trained on your business information — your products, pricing, FAQs, office hours, and service areas. It answers accurately, collects contact details, and books appointments into your calendar. For complex issues, it escalates smoothly to a live agent.
Answer product questions, check order status, process returns enquiries, and push promotions — all automatically. Reduce customer service workload by up to 70%.
Qualify leads, share property brochures, book viewing appointments, and follow up automatically. Never lose a hot lead because your agent was busy.
Book appointments, answer service queries, send appointment reminders, and collect patient pre-visit information — without tying up your receptionist.
Answer programme enquiries, share course fees and schedules, collect registration interest, and pass qualified leads to your admissions team.
Handle service appointment bookings, parts availability enquiries, and new vehicle interest — 24/7, with consistent and professional responses.
Capture consultation requests, answer general service questions, and set expectations before a human advisor takes over — saving everyone's time.
We connect the AI agent to your existing WhatsApp Business number via the official WhatsApp Business API. Your number stays yours.
Provide your FAQs, product info, price list, and service descriptions. Our team trains the AI model — you review and approve the responses.
Define when the AI should hand off to a human — e.g., customer says "urgent", mentions a complaint, or asks a question the AI can't answer.
The AI agent goes live. Your team monitors conversations via the iCRM dashboard and steps in only when needed. Full conversation history always visible.
Under 2-second response time. Customers never feel ignored.
Responds in BM, English, and Mandarin — automatically detects customer language.
Integrates with your calendar to book and confirm appointments.
Collects name, contact, and interest details — automatically logged to your CRM.
Seamlessly escalates to your live agent with full conversation context.
Alerts your team instantly when a human takeover is needed.
See response rates, conversation volumes, handoff rates, and CSAT.
AI improves over time as you add new FAQs and review flagged conversations.
The CloudPBX.my WhatsApp AI Agent is built on the iCRM Chatbot platform — a proven enterprise-grade AI conversation platform used by Malaysian businesses. It connects your WhatsApp channel to your Cloud PBX, CRM, and analytics in one unified system.
Explore iCRM Chatbot PlatformBook a demo and we'll show you the AI agent live — trained on a sample of your business content — so you can see exactly how it'll work for you.