🇲🇾 Malaysia's Trusted Cloud PBX Provider — 16+ Years Experience
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Cloud Call Center

Power Your Customer Service
With Cloud-Based Call Center

AlienCloud SCALE — Malaysia's leading cloud call center platform. Intelligent routing, live monitoring, CRM integration and AI-powered analytics. From RM119/month per 10 agents.

Book Free Demo See Pricing
40+
Max Agents / Plan
99.9%
Uptime SLA
RM119
Starting/Month
Real-Time
Live Wallboard
What is AlienCloud SCALE?

A Complete Call Center in the Cloud

AlienCloud SCALE is a purpose-built cloud call center platform designed for Malaysian businesses that need professional inbound and outbound call management without investing in expensive on-premise hardware.

Unlike basic PBX systems, SCALE gives your supervisors a live wallboard with real-time agent status, queue depth, and KPIs — all visible from any browser. Agents get a unified softphone workspace with caller history, CRM screen-pops, and internal messaging in one interface.

From a small 10-agent helpdesk to a 40-agent multi-department contact center, SCALE scales with your team. Add seats instantly, set up new queues in minutes, and track performance with powerful built-in reports.

No hardware investment required
Agents work from office, home, or mobile
Supervisors monitor in real-time
30-minute setup — go live the same day
AlienCloud SCALE Call Center Dashboard
Live Wallboard Real-time visibility
Core Features

Everything Your Call Center Needs to Succeed

AlienCloud SCALE bundles all the tools supervisors and agents need — with zero per-feature add-on costs.

Intelligent Queue Management

Route calls based on agent skills, priority levels, language preference, or department. Callers hear estimated wait times and can opt for callback rather than holding.

Live Wallboard & Supervisor Panel

Supervisors see every queue, agent status, call duration, and SLA breach alert in real time. Whisper-coach agents, barge into calls, or silently monitor — all from a browser.

Comprehensive Reporting

50+ built-in reports covering call volumes, wait times, first-call resolution, agent performance, and SLA compliance. Schedule reports to email automatically.

IVR & Auto-Attendant

Build multi-level IVR menus visually. Route callers to the right team based on their input, account status, or time of day. No coding required.

CRM Integration

Screen-pop customer records automatically when a call arrives. Integrates with popular CRMs and supports custom API connection to your internal systems.

Call Recording & QA

Record all inbound and outbound calls with secure cloud storage. Supervisors can tag, rate, and comment on recordings for quality assurance and agent training.

Unified Agent Desktop

Agents use BizCloud App on PC, Mac, iOS, or Android. Make/receive calls, chat with colleagues, see customer history, and transfer calls — all from one app.

Outbound Dialer

Manual and preview dialing modes for outbound sales and collections campaigns. Dispositions, call notes, and campaign reporting built in.

Real-Time Alerts

Get instant browser notifications and WhatsApp alerts when queues overflow, SLAs are breached, or specific agents go unavailable unexpectedly.

SCALE Plans

Transparent Pricing — No Hidden Fees

All plans include unlimited inbound extensions, full feature set, local Malaysian support, and 99.9% uptime SLA.

SCALE-10
RM119/month
Up to 10 agents
  • 10 Agent Seats
  • Unlimited Queues
  • Live Wallboard
  • Call Recording
  • IVR Builder
  • Basic Reports
  • BizCloud App
Get Started
Most Popular
SCALE-20
RM199/month
Up to 20 agents
  • 20 Agent Seats
  • Unlimited Queues
  • Live Wallboard + Supervisor Panel
  • Call Recording + QA Tags
  • Advanced IVR
  • Full Analytics Suite
  • CRM Integration API
  • WhatsApp AI Agent
Get Started
SCALE-30
RM299/month
Up to 30 agents
  • 30 Agent Seats
  • Everything in SCALE-20
  • Skills-Based Routing
  • Outbound Dialer
  • Campaign Management
  • Custom Reports
  • Priority Support
Get Started

SCALE-40 (40 agents) available at RM389/month. All prices subject to 8% SST. RM300 one-time activation. Minimum 12-month subscription. Call charges billed separately.

How It Works

Live in 30 Minutes — Here's How

1

Sign Up & Get Provisioned

We create your SCALE tenant, configure your SIP trunks, and set up your first queues — same day as signup.

2

Add Agents & Extensions

Create agent accounts via browser. Agents install BizCloud App on their device — PC, Mac, iOS or Android.

3

Configure Queues & IVR

Use the visual IVR builder to design your call flow. Assign agents to queues, set hours and overflow rules.

4

Go Live & Monitor

Your agents start taking calls. Supervisors watch the live wallboard and pull reports from day one.

Use Cases

Which Teams Use AlienCloud SCALE?

Customer Support Centers

Handle inbound support calls efficiently with queue management, ticket screen-pops, and SLA tracking. Reduce wait times and improve first-call resolution rates.

Outbound Sales Teams

Run targeted outbound campaigns with preview dialing, call scripts, and automatic lead disposition. Managers track agent activity and conversion from a live dashboard.

IT Helpdesks

Route technical issues to L1, L2, or L3 agents by skills-based routing. Track resolution times and escalate automatically when SLAs are breached.

Healthcare & Clinic

Manage appointment bookings, pharmacy enquiries, and emergency triage in separate queues. Record all calls for compliance and patient safety.

Retail & E-Commerce

Handle order enquiries, delivery issues, and returns efficiently. Integrate with your e-commerce platform to screen-pop order history when a customer calls.

Education & Training

Manage student enquiries, admission calls, and parent hotlines in organized queues. Report on call volumes by department and time of day.

SCALE vs Traditional

Why Cloud Beats On-Premise Call Centers

Feature AlienCloud SCALE Traditional On-Premise
Setup Time Same day Weeks to months
Upfront Cost RM0 hardware RM20,000–100,000+
Remote Agents Full support VPN required
Scaling Up/Down Instant, no hardware Weeks + hardware cost
Live Wallboard Built-in, browser-based Extra license needed
Maintenance Fully managed by us Your IT team's problem
Disaster Recovery Automatic cloud failover Manual, costly
Reports & Analytics 50+ built-in reports Limited or extra cost
WhatsApp Integration AI agent included Not available
Ready to Transform?

See AlienCloud SCALE in Action

Book a free 30-minute live demo. We'll show you the wallboard, agent desktop, IVR builder, and reports — tailored to your industry.

Book Free Demo Chat on WhatsApp
30-day free trial available Local Malaysian support No lock-in for demo