From intelligent call routing to AI-powered analytics — CloudPBX.my gives you everything you need to run a modern, professional phone system in Malaysia.
Never let an important call go unanswered. Route every call to exactly the right person, every time.
Professional multi-level voice menus greet and route callers automatically. Customisable per time of day and day of week.
Manage high call volumes with custom hold music, position announcements, estimated wait time, and overflow routing.
Route calls to any device based on time schedules, caller ID, agent availability, or custom rules.
Attended transfer (brief caller first) or blind transfer (instant handoff) — your agents choose what's best.
Sequential, simultaneous, or custom ring patterns across multiple extensions and external numbers.
Place a call in a numbered virtual slot; any extension in the office can pick it up instantly.
Agents see incoming calls while on another line and can switch seamlessly without losing either caller.
Focus mode sends calls to voicemail or another extension — toggle per extension or system-wide schedule.
Different routing rules for business hours, after-hours, holidays, and weekends — fully automated.
Full admin control through a clean web dashboard — no technical expertise required.
Create, edit, and manage extensions, roles, and permissions through an intuitive web portal.
Short internal extensions for instant team communication — no external calls needed within the office.
Secure outbound calls with personal PIN codes — control usage, track by user, and prevent misuse.
Centralized contact list synced to all phones and the mobile app — always up to date.
Record or upload professional greetings per department, time slot, or holiday — fully customisable.
Receive faxes as PDF attachments in your email — no physical fax machine required.
The BizCloud Softphone App turns any smartphone into a full business phone. Make and receive calls on your business number — anywhere in Malaysia or abroad.
Your communications are protected with bank-level security and redundant infrastructure.
Every call is encrypted end-to-end using SRTP for voice and TLS for signalling — same standard as online banking.
Built-in IDS/IPS continuously monitors and blocks brute-force and toll-fraud attacks in real time.
Redundant servers, automatic failover, and cloud redundancy ensure your phone system stays online.
If your internet goes down, calls automatically reroute to your mobile — zero dropped business calls.
All configurations, call recordings, and voicemails are backed up automatically in the cloud.
Hosted on compliant infrastructure, meeting Malaysian data sovereignty and regulatory requirements.
CloudPBX.my integrates with our AI ecosystem so your business keeps working after hours.
Ask questions about your call data in plain English. 'Which agent missed the most calls last week?' or 'Show peak hours for Queue 1' — get instant visual answers without touching a spreadsheet.
View VoIP Analytics →Transfer calls to WhatsApp where an AI agent continues the conversation 24/7, answers FAQs, qualifies leads, and books appointments — all from your custom knowledge base.
Learn About iwsapp.my →Our system learns from call patterns over time, automatically optimizing routing rules to direct callers to the most available and best-matched agent.
Learn More →AI agents that respond fluently in Bahasa Malaysia, English, Mandarin, and Tamil — reaching every segment of your customer base effectively.
Learn More →Know exactly what's happening across your phone system — in real time and historically.
Full log of every call: who called, when, duration, outcome. Filter, search, and export for any period.
Monitor SLA compliance, abandon rates, average wait time, and agent handling time per queue.
Real-time display of active calls, agents on/off queue, and incoming call volume — for your wallboard.
Per-agent call volume, talk time, wrap-up time, and first call resolution — drive accountability.
Ask natural-language questions about your call data and get instant charts and insights.
Auto-generate daily, weekly, or monthly reports sent to management's inbox — zero manual work.
No hardware. No IT team. No hidden fees. Just enterprise communication that works.