Replace your old PBX with a fully-managed cloud solution. Get 60+ features, mobile apps, AI analytics, and local support — starting from RM89/month.
All plans include enterprise-grade features, mobile apps, local support and no hidden fees.
Subject to 8% SST. Min 12-month subscription. One-time activation RM300. View full pricing & T&C →
Enterprise-grade telephony features that help you work smarter and serve customers better.
Professional voice menus that route callers to the right department — no receptionist needed.
Manage high volumes gracefully with custom hold music, position announcements and callback options.
Use your business number on any smartphone, anywhere via WiFi or mobile data — free with all plans.
Record calls on-demand or always-on for QA, training, compliance or dispute resolution.
Receive voicemail as MP3 attachments in your inbox for instant playback and archiving.
Ring multiple extensions simultaneously, sequentially, or in any custom pattern you define.
SRTP/TLS encryption on every call — enterprise-grade security for your conversations.
Live dashboards showing call volume, wait times, agent availability, and queue performance.
Host multi-party conferences with dedicated dial-in numbers and moderator controls.
Route calls by time, caller ID, or availability — to any device or number, automatically.
Place a call in a virtual parking slot; pick it up from any extension in the office.
Let staff focus — DND auto-sends calls to voicemail or another extension with one tap.
Real-world scenarios where CloudPBX.my makes a measurable difference.
Present a professional brand from day one. A 3-person team gets the same auto-attendant, call routing, and business number as a 300-person enterprise — at a fraction of the cost.
RM89/monthStaff in KL, Penang, Johor, or working from home all share one phone system. Internal extensions, call transfers, and team chat work exactly the same regardless of location.
Work From AnywhereReduce wait times with intelligent call queuing. Skills-based routing sends callers to the right agent. Supervisors monitor live calls and whisper coaching in real time.
Higher CSATOne cloud PBX serves all your branches on a single number. Transfer calls between Kuala Lumpur and Penang instantly — free internal calls, unified directory.
One System, All BranchesCall recording and live analytics let managers coach reps faster. Click-to-call from your CRM, automatic call logging, and missed-call alerts help close more deals.
More Closed DealsDrivers and field staff use the mobile softphone app to make and receive business calls as if they were in the office — with the same number, recording, and tracking.
Full MobilitySee why 30+ Malaysian businesses have already made the switch.
| Feature / Factor | CloudPBX.my | Traditional PBX |
|---|---|---|
| Upfront Hardware Cost | RM0 — cloud-hosted | RM10,000–50,000+ hardware |
| Monthly Fee | From RM89/month | Maintenance + PSTN lines |
| Setup Time | Same-day activation | Weeks of installation |
| Maintenance | Fully managed by us | Your IT team's problem |
| Scalability | Add extensions instantly | Buy more hardware |
| Remote Work | Full support via mobile app | Very limited |
| Software Updates | Automatic & free | Costly upgrades |
| Disaster Recovery | Built-in redundancy | Complex & expensive |
| Call Analytics | AI-powered, real-time | Basic or none |
| WhatsApp Integration | ✓ AI Agent included | ✗ Not available |
| Mobile Softphone | ✓ Free BizCloud App | ✗ Extra cost |
| Multi-branch | ✓ One system, all offices | Separate systems needed |
Join 30+ Malaysian businesses on CloudPBX. Free demo, same-day setup, local support.