CloudPBX.my brings AI to your phone system. Automatic transcription, sentiment analysis, WhatsApp AI agent, and voice analytics — all integrated with your existing Cloud PBX.
These AI features work seamlessly with AlienCloud PBX — no extra apps, no complicated integrations. Just smarter calls from day one.
Every recorded call is automatically transcribed to searchable text. Find any conversation in seconds using keyword search. Supports Bahasa Malaysia, English, and Mandarin.
AI automatically classifies every call as positive, neutral, or negative based on tone and language. Supervisors get instant alerts when a caller's sentiment turns negative — before the call ends.
After each call, AI generates a brief structured summary — what was discussed, any actions promised, and key details mentioned. Sent to the agent's email or CRM automatically.
AI scores each agent call for talk-time ratio, filler words, energy levels, and compliance keywords. Managers see individual and team scores to identify coaching opportunities.
Define keywords and phrases to watch for ("cancel", "refund", "competitor name"). AI flags any call containing those words for immediate supervisor review — even live during the call.
Visualise call patterns, peak hours, sentiment trends, keyword frequency, and team performance — all in one real-time dashboard. Powered by iCRM VoIP Analytics.
Our AI WhatsApp chatbot connects to your business WhatsApp number and handles incoming enquiries automatically — answering FAQs, capturing leads, booking appointments, and escalating complex issues to a live agent.
CloudPBX.my integrates with iCRM VoIP Analytics — a dedicated analytics platform that processes your call data and surfaces actionable business intelligence.
Go beyond basic CDR reports. See which products callers ask about most, identify your peak hours with precision, track missed call recovery rates, and measure the ROI of your phone system.
Book a demo and see AI transcription, sentiment analysis, and the WhatsApp AI agent in action — live with your own business scenario.