What is Cloud PBX?

Your Office Phone System,
Delivered from the Cloud

Cloud PBX (Private Branch Exchange) is a modern business phone system hosted in the cloud — eliminating the need for expensive on-site hardware. All your calls, extensions, IVR, call routing, and recordings are managed online, accessible from any device, anywhere in Malaysia.

No On-Premise Hardware Required Your PBX lives in our secure Malaysian cloud infrastructure. No server rooms, no maintenance headaches.
Connect All Your Offices & Remote Staff Branch offices, remote workers, and mobile staff all share one unified phone system — with the same extension numbers and features.
Enterprise Features for Every Business Size IVR auto-attendant, call queues, call recording, voicemail-to-email, and real-time reporting — all included.
Scale Up or Down Instantly Add or remove extensions within minutes. No hardware upgrades, no costly rewiring — just a quick change in your dashboard.

Learn More About Cloud PBX

RM89

Starting from / month

Comparison

Cloud PBX vs Traditional Phone System

See why hundreds of Malaysian businesses are switching from outdated legacy PBX systems to CloudPBX.my

Traditional / Legacy PBX

High upfront hardware cost (RM10,000–RM50,000+)
Fixed to office location only
Costly & slow to add new extensions
Ongoing hardware maintenance & failures
No softphone or mobile app support
Limited or no call analytics & reporting
Difficult multi-branch connectivity
No remote work support

CloudPBX.my — Cloud PBX

Low monthly subscription from RM89/month
Work from office, home, or anywhere
Add extensions in minutes via web dashboard
Fully managed — zero hardware to maintain
BizCloud Softphone for iOS & Android
Real-time call reports & VoIP analytics
Connect all branches under one system
Full remote & hybrid work support

View Full Comparison

Key Benefits

How Cloud PBX Benefits Your Company

CloudPBX.my delivers measurable business impact across cost, productivity, flexibility, and customer experience

Dramatically Reduce Telecom Costs

Replace expensive hardware investments and high per-minute call rates with a predictable monthly subscription. Most businesses save 40–60% on their total communication costs within the first year.

Up to 60%cost reduction vs traditional PBX

Scale Your Business Without Limits

Growing team? Opening a new branch? Add extensions, new users, or virtual numbers in minutes — not weeks. Cloud PBX grows with your business at zero additional infrastructure cost.

Minutesto add new extensions or branches

Enable Remote & Hybrid Work

Staff can make and receive calls on their business number from any smartphone or laptop. Perfect for remote teams, field sales, or branch offices across Malaysia with our BizCloud Softphone app.

100%remote work ready — iOS, Android & Desktop

Never Miss an Important Call

Smart IVR auto-attendant greets callers professionally 24/7. Intelligent call routing, missed call alerts, voicemail-to-email, and call queues ensure every call reaches the right person every time.

24/7IVR auto-attendant always on

Connect All Your Branches Seamlessly

Link all your branch offices, warehouses, and remote teams under one unified phone system. Free internal calls between all extensions, shared directories, and centralized management — all from one dashboard.

Unlimitedfree internal calls between branches

Gain Deep Call Analytics & Insights

Real-time call dashboards, CDR (Call Detail Records), agent performance reports, and VoIP analytics give you complete visibility into your team's communication patterns and customer interactions.

Real-timecall analytics & performance reports

Enterprise-Grade Security & Reliability

End-to-end encrypted calls, secure Malaysian data hosting, redundant infrastructure, and 99% uptime SLA. Your business communications stay secure, private, and always available.

99%uptime SLA with Malaysian data hosting

Smart IVR & Auto-Attendant

Professional multi-level IVR systems that route callers to the right department automatically. Custom greetings, business hours routing, and holiday messages — all configurable without IT expertise.

Multi-levelIVR with custom call routing

Call Recording & Compliance

Automatic call recording for training, quality assurance, and compliance purposes. Recordings are stored securely in the cloud with easy web-based access, searchable by date, agent, or number.

Cloud-basedcall recording with secure storage

View All Benefits

Solutions

The Right Plan for Every Business

From SMEs to enterprise call centers — we have tailored Cloud PBX solutions for Malaysian businesses of all sizes

Cloud PBX for SMEs

Enterprise phone features for small and medium Malaysian businesses — no hardware, no IT team required.

4–24 extensions
Professional IVR auto-attendant
Mobile softphone (iOS & Android)
Call recording & voicemail
Real-time call reports
Malaysian local support team

Starting from RM89/month

Explore SME Plans

Call Center Solutions

Advanced cloud PBX for high-volume customer service teams, sales floors, and contact centers in Malaysia.

10–100+ extensions
Advanced ACD & call queuing
Real-time wallboard & monitoring
Agent performance analytics
Supervisor barge & whisper
Operator panel console

Starting from RM119/month

View Call Center Plans

SIP Trunking

Keep your existing PBX hardware and slash your call costs with our Malaysian SIP trunking service.

Keep existing PBX hardware
Significantly lower call rates
Local Malaysian numbers
Scalable SIP channels
DID & DDI number support
Redundant connectivity

Flexible per-channel pricing

Explore SIP Trunking

AI-Powered Communication

Extend your Cloud PBX with AI analytics, WhatsApp automation, and intelligent customer engagement tools.

VoIP analytics & CDR insights
WhatsApp AI Agent integration
iCRM AI chatbot workflows
WhatsApp Business API (iwsapp.my)
Automated call reports
CRM integration support

Explore AI Features

How It Works

Get Started in 4 Simple Steps

Going live with Cloud PBX has never been easier. Our team handles everything from setup to training.

Free Consultation

Tell us about your business, team size, and current phone setup. We'll design the right solution for you — at no cost.

System Configuration

We configure your Cloud PBX — extensions, IVR menus, call routing, and integrations — tailored to your exact requirements.

Devices & Apps Setup

We set up your IP phones (Yealink), install the BizCloud softphone app, and ensure all devices are working perfectly.

Go Live & Support

Your team goes live with full training. Our Malaysian support team is always on hand for any questions or changes.

Book Free Consultation

Features

Everything Your Business Needs to Communicate

50+ enterprise-grade phone system features, all included in your CloudPBX.my subscription

Multi-Level IVR Auto-Attendant

Professional voice menus that greet callers and route them to the right department automatically, 24/7.

Intelligent Call Routing

Route calls by time, extension, agent availability, caller ID, or custom business rules.

Call Queuing & Ring Groups

Queue calls during busy periods and distribute them across teams with configurable ring strategies.

Call Recording

Record all or selected calls automatically. Access recordings anytime via the web dashboard.

Voicemail to Email

Never miss voicemails — receive audio files directly in your email inbox with caller details.

Music on Hold & Custom Greetings

Upload your own hold music, promotional messages, or custom greetings for a professional experience.

Web-Based Admin Dashboard

Manage extensions, users, call routes, and system settings from any browser — no technical expertise needed.

Extension Management

Add, remove, or modify extensions in minutes. Set individual permissions, forwarding rules, and DND status.

Business Hours & Holiday Routing

Automatically route calls differently after hours, on weekends, and during Malaysian public holidays.

Virtual Numbers & DIDs

Get local Malaysian numbers for different regions or departments, all managed through one Cloud PBX system.

Call Transfer & Park

Warm and blind transfer, call parking, and pickup groups for smooth team call handling.

Conference Calling

Built-in conference rooms for multi-party calls — no external services needed.

BizCloud Softphone (iOS & Android)

Your business number on any smartphone. Make and receive calls, access the directory, and manage settings on the go.

Desktop Softphone

Windows and Mac softphone clients for office staff who prefer calling from their computers.

Push Notifications

Never miss a call — receive instant push notifications even when the app is in the background.

Multi-Branch Connectivity

Connect all your offices and branches under one PBX system with free inter-branch calls.

Yealink IP Phones

Compatible with the full range of Yealink IP phones — from basic desk phones to advanced video conferencing endpoints.

International Calling

Competitive international call rates to 130+ countries, with transparent per-minute pricing.

Real-Time Call Dashboard

Live view of active calls, queue status, agent availability, and system performance at a glance.

CDR Call Detail Records

Full call history with timestamps, duration, direction, agent, and outcome — exportable to CSV.

Agent Performance Reports

Individual agent scorecards showing call count, duration, answer rate, and missed calls.

VoIP Analytics (via iCRM)

Advanced analytics with trend charts, peak hour analysis, and actionable KPI insights for management.

Scheduled Email Reports

Automatically email daily, weekly, or monthly call reports to managers and stakeholders.

Missed Call Alerts

Instant email notifications for missed calls so your team can follow up promptly with customers.

AI-Powered

Smarter Communication with AI Integration

Extend your Cloud PBX beyond voice calls — add AI analytics, WhatsApp automation, and intelligent customer engagement

Analytics

VoIP Analytics & Reporting

Connect your Cloud PBX to the powerful iCRM analytics platform for deep insights into call performance, agent activity, and customer patterns.

CDR log & call KPI reporting
Agent performance scorecards
Missed call & peak hour analysis
CRM-integrated call tracking

View VoIP Analytics

iCRM AI Chatbot for WhatsApp

Deploy a 24/7 AI chatbot on WhatsApp that handles customer queries in Bahasa Malaysia, English, and Chinese — with seamless agent handoff.

AI chatbot + live agent handoff
Tri-lingual: BM, English, 中文
Customer chat history for agents
No-code chatbot setup

View iCRM Chatbot

Official API

WhatsApp Business API (iwsapp.my)

Malaysia's authorised WhatsApp Business API provider. Send marketing campaigns, OTP verification, transactional alerts, and manage multi-agent customer support.

Marketing, utility & authentication messages
OTP / TAC verification (RM0.10/msg)
Multi-agent shared inbox
API, webhook & CRM integration

Visit iwsapp.my

Integration

Cloud PBX + WhatsApp Omnichannel

Combine voice calling, softphone mobility, and WhatsApp messaging so your team manages all customer conversations from one integrated workflow.

Voice + WhatsApp unified workflow
After-call WhatsApp follow-up
Missed call WhatsApp notification
Sales & support team ready

Learn More

Industries

Trusted Across Every Industry in Malaysia

CloudPBX.my delivers tailored communication solutions for businesses across all sectors

High-Volume Customer Service

Handle peak-hour call volumes with intelligent call queuing and routing. Never keep a customer on hold too long — distribute calls across available agents automatically.

Multi-Store Management

Connect all retail outlets under one unified phone system. Transfer calls between stores, share directories, and manage all locations from a single dashboard.

After-Hours & 24/7 Availability

Set up after-hours IVR to capture customer enquiries, take voicemails, or route to on-call staff — so you're always available, even when the store is closed.

Appointment Management

Reduce no-shows with clear appointment confirmation calls and automated routing to the scheduling team. IVR allows patients to select departments directly.

Emergency Priority Routing

Ensure urgent calls are never missed with priority call routing and instant on-call staff notification via mobile softphone app.

Secure Patient Communications

Encrypted voice calls and secure call recordings ensure patient confidentiality and compliance with Malaysian healthcare communication standards.

Parent & Student Hotlines

Dedicated IVR menus for admissions, academic enquiries, and administrative departments — routing callers to the right staff without manual transfer.

Multi-Campus Connectivity

Connect your main campus and satellite campuses under one phone system with free inter-campus calls and shared extension directories.

Admissions Call Tracking

Track all admissions calls with CDR reports and recordings. Measure enquiry-to-enrolment conversion and identify peak enquiry periods.

Professional First Impressions

A professional IVR auto-attendant ensures every client call is answered professionally — even when all staff are busy or out of office.

Remote Professional Working

Lawyers, consultants, and financial advisors can receive client calls on their business number from anywhere via the BizCloud softphone app.

Call Recording for Compliance

Record client calls for accuracy, documentation, and compliance. Access recordings instantly from the cloud-based dashboard.

Property Enquiry Hotlines

Dedicated numbers for different property projects, routed to the right sales agents. Track which projects generate the most enquiries.

Agent Mobility

Property agents receive client calls on their mobile number that appears as the company business number — professional and trackable.

Sales Call Analytics

Track agent call activity, measure follow-up rates, and understand peak enquiry times to optimize your sales team's performance.

Driver & Depot Connectivity

Keep drivers, depot staff, and office teams connected through one unified system — no more personal mobile bills for business calls.

Multi-Location Coordination

Connect warehouses, distribution centers, and head office under one phone system with free internal calls nationwide.

24/7 Customer Service

After-hours IVR captures delivery enquiries and urgent requests, routing to on-call staff or recording voicemails for follow-up.

Case Studies

Real Results from Malaysian Businesses

See how companies across Malaysia transformed their communications with CloudPBX.my

How Malaysian Businesses Cut Costs & Improve Communication with Cloud PBX

From SMEs to enterprise teams, businesses across Malaysia have replaced expensive legacy phone systems with CloudPBX.my — achieving significant cost savings, better call management, and seamless remote work capabilities.

Our case studies cover PBX replacement projects, multi-branch connectivity, call center deployments, and cost-reduction initiatives across retail, healthcare, property, and professional services sectors.

Read Case Studies

60%

Average Cost Reduction

30+

Malaysian Businesses

16+

Years of Experience

Testimonials

What Malaysian Businesses Say About Us

"Switching to CloudPBX saved us over 50% on monthly phone bills. The setup was smooth and the team handled everything. Our staff can now take calls from their phones — even when working from home."

Ahmad M.

Operations Manager, KL Retail Chain

"The IVR and call queue features transformed our customer service. We handle 3x more calls now with the same team. The call recording feature is invaluable for training new staff."

Sarah T.

Customer Service Head, Selangor Property Developer

"Web ASP has supported us for years. Their local team understands Malaysian business needs and always responds quickly. The system has been rock-solid since day one."

Lim K.W.

IT Director, Penang Manufacturing Company

Cloud PBX for Modern Malaysian Business Communication

Your Office Phone System,Delivered from the Cloud