🇲🇾 Business Calling, Call Center, SIP and Digital Customer Communication Solutions
+6016 450 2380 sales@mobiweb.com.my
Business Communication Solutions

Make Every Business Call
Easier to Answer, Route and Manage

Whether you need a professional office phone system, a structured inbound call center, SIP connectivity for an existing PBX, clearer call analytics or WhatsApp automation, our team can recommend a solution around your users, locations and call volume.

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Start with Your Business Need

Choose a solution based on the communication problem you need to solve

You do not need to know the technical product name first. Start with how your customers call, how your staff answer and what management needs to see.

Too Many Missed or Misrouted Calls

Use IVR, ring groups, queues and call routing to give every enquiry a clearer path to the right person or department.

Office, Branch and Remote Users

Connect staff through business extensions using suitable IP phones, desktop clients or mobile clients under one phone setup.

Busy Customer Service Team

Organise higher inbound call volumes with queues, an operator panel, wallboard and reporting for better daily supervision.

Limited Visibility into Call Activity

Review call records, missed calls, durations, extension activity and trends to support checking, follow-up and management decisions.

Available Solutions

A practical communication setup for each stage of your business

Start with one solution or combine selected services where appropriate. Each product has a clear role, so your team understands what it is buying and how it supports daily operations.

Popular for SMEs
Cloud PBX

A Professional Business Phone System Without an On-Site PBX Server

Give your company a structured phone system for reception, departments, office staff, branches and remote users. Cloud PBX brings your extensions, business number, call routing and recording into a centrally managed service.

Suitable for: SMEs, growing offices, multi-branch businesses and teams that need business calls on compatible desk phones, computers or mobile devices.
Business extensions and DID number options IVR, ring groups, forwarding and call transfer Call recording and call history for reference Desktop, mobile client and IP phone options Plans based on users and concurrent calls Local support for setup and configuration
Explore Cloud PBX Plans from RM89/month

DID availability, incoming channels, outbound minutes, devices and other plan details depend on the selected package and approval requirements.

Malaysian business team using a cloud-based office phone system without an on-site PBX server
Extensions, routing, recording and business calls in one managed phone environment
AlienCloud SCALE

Give Busy Sales and Service Teams a Clearer Way to Handle Incoming Calls

AlienCloud SCALE is designed for teams that receive more customer calls and need structured queues, operator visibility and call reporting. Select the plan according to the number of extensions and simultaneous external calls your team needs.

Suitable for: Customer service, inbound sales, appointment lines, enquiry hotlines, helpdesks and departments where supervisors need a live operational view.
Complete inbound call center functions Operator panel and live wallboard Call queues and agent availability visibility Call recording and insightful call reports Linkus Chat and desktop client Linkus mobile client for supported users
View SCALE Call Center Plans from RM119/month

AlienCloud SCALE focuses on call handling, operator visibility and analytics. It should not be presented as a fully integrated third-party CRM platform.

Malaysian Busy Sales and Service Teams phone system without an on-site PBX server
A clearer live view of queues, agents and inbound call activity
SIP Trunking

Keep a Compatible Existing PBX and Upgrade Its Voice Connectivity

Businesses that already have an IP PBX or SBC may not need to replace the whole system. AlienVoIP SIP Trunking can provide business voice connectivity, Malaysian DID options and scalable call capacity after compatibility and technical requirements are checked.

Suitable for: Companies with an existing Yeastar, FreePBX, IP PBX, SBC or compatible SIP system that need additional channels, DID numbers or more flexible calling.
Connect compatible IP PBX or SBC systems Prepaid and postpaid service options Malaysian local calls from RM0.08/min DID and incoming channel options Local and international calling support Technical review before activation
Explore SIP Trunking Request Compatibility Review

Compatibility, number availability, call rates, channels and installation requirements are confirmed after reviewing the current PBX, network and calling requirements.

Malaysian Busy Sales and Service Teams phone system without an on-site PBX server
Connect a compatible PBX or SBC to business-grade SIP voice services
WhatsApp AI Agent

Answer Common WhatsApp Enquiries Even When Your Team Is Busy

A WhatsApp AI Agent can respond to frequently asked questions, collect lead details, support appointment workflows and transfer more complex conversations to a human agent. The knowledge base is prepared around your products, services and customer questions.

Suitable for: Businesses receiving repeated WhatsApp questions about pricing, availability, appointments, orders, services or basic support.
Automated responses available 24/7 Bahasa Malaysia, English and Chinese Knowledge base trained on your FAQs Lead capture and appointment workflows Human-agent handover when required No-code setup with guided onboarding
Explore WhatsApp AI Visit iwsapp.my

WhatsApp AI is a separate digital messaging solution. It should not be described as a built-in Cloud PBX or third-party CRM integration.

Malaysian Busy Sales and Service Teams phone system without an on-site PBX server
Automate routine WhatsApp questions and pass important conversations to your team
Call Analytics

Turn Call Records into Clearer Follow-Up and Management Visibility

Call analytics help managers understand what is happening across business calls. Instead of relying only on staff feedback, review call records and activity patterns to identify missed enquiries, busy periods and areas that may need attention.

Suitable for: Management, sales supervisors, service teams and multi-extension offices that need a clearer reference for call performance and follow-up.
Incoming, outgoing and missed-call records Call date, time and duration details Extension and user activity reference Busy-hour and call-volume trends Reports for checking and follow-up Management visibility across call activity
View Call Analytics View Omnichannel Analytics

Available reports and data depend on the subscribed services and configured call environment.

Malaysian Busy Sales and Service Teams phone system without an on-site PBX server
See missed calls, activity patterns and call performance more clearly
Virtual DID Numbers

Give Customers a Business Number That Routes to the Right Destination

Virtual DID numbers can provide a Malaysian or international business number without placing a traditional telephone line at every location. Calls can be routed to a suitable Cloud PBX, SIP endpoint or approved forwarding destination.

Suitable for: New offices, branch operations, remote teams, project hotlines and companies that need separate numbers for departments or markets.
Malaysian geographic DID options International DID options where available Route calls to a suitable business setup Separate numbers for teams or campaigns Number availability checked before order Business verification support
Explore Virtual Numbers Check Number Availability

DID numbers are subject to location availability, service compatibility, regulatory requirements and document approval.

Malaysian Busy Sales and Service Teams phone system without an on-site PBX server
Create a clearer local or international contact point for your business
Which Solution Fits?

Use your current setup to find the most practical next step

The right choice depends on what you already have, how many people answer calls and how many calls may happen at the same time.

1

You Need a New Office Phone System

Choose Cloud PBX when you need business extensions, IVR, routing, recording and desktop or mobile access without maintaining an on-site PBX server.

2

Your Team Handles More Inbound Calls

Choose AlienCloud SCALE when queues, wallboard visibility, an operator panel and call reports are important for daily customer service or sales operations.

3

You Already Have a Compatible PBX

Consider SIP trunking when the existing IP PBX or SBC can remain in use and the main requirement is voice connectivity, channels, DID numbers or call rates.

4

You Receive Repeated WhatsApp Questions

Add a WhatsApp AI Agent when customers frequently ask the same questions and your team needs automated first responses with human handover.

5

Management Needs Better Call Visibility

Add call analytics when missed calls, extension activity, call durations and trends are important for checking response performance and follow-up.

6

You Need Additional Business Numbers

Consider virtual DID numbers for departments, branches, campaigns or markets, subject to number availability, service compatibility and verification.

Faster Recommendation

Share the details that affect your actual phone-system design

A useful proposal should match how your company handles calls—not simply quote the largest package. These details help us recommend extensions, concurrent calls, numbers, devices and the right solution type.

Request a Suitable Proposal
Number of reception, office, branch and remote users
Expected simultaneous external calls
Required DID numbers and Malaysian area codes
IP phone, desktop and mobile-user requirements
Departments, IVR menus, queues and call-routing flow
Existing PBX, SBC, SIP line and internet setup
Call recording and reporting requirements
Office, branch and remote-working locations
Frequently Asked Questions

Important answers before choosing a business communication solution

Which solution is suitable for a normal office phone system?
Cloud PBX is normally suitable when your office needs extensions, a business DID number, IVR, call routing, recording and access through compatible IP phones, desktop clients or mobile clients. The plan should be chosen according to users and concurrent-call capacity.
When should we choose the SCALE call center plan?
SCALE is suitable for teams that handle higher inbound call volumes and need call queues, an operator panel, wallboard, recording and reports. It is especially useful when supervisors need clearer visibility of live call activity.
Does CloudPBX.my directly integrate with third-party CRM systems?
CloudPBX.my should not be presented as a fully integrated third-party CRM platform. The Cloud PBX and SCALE solutions focus on business calls, extensions, routing, recording, operator visibility and call reporting. Your company may continue using its CRM separately.
Can office, branch and remote staff use the same phone system?
Yes. Depending on the selected plan and device compatibility, users may connect through supported IP phones, desktop clients, mobile clients or softphones. The setup should be planned around each user's location and call-handling role.
Can we keep our existing PBX?
Possibly. A compatible IP PBX or SBC may connect through SIP trunking. Please provide the equipment model, current lines, required channels, DID numbers and network details so compatibility can be checked before quotation.
How do we choose the correct concurrent-call capacity?
Concurrent calls are the number of external calls that can happen at the same time. A seven-user company may not need seven concurrent calls, while a smaller reception or service team may need more capacity during busy periods. The recommendation should reflect actual peak call activity.
Are documents required for Malaysian DID and SIP services?
Yes. Malaysian DID and SIP services may require company registration, identity and address verification documents. Number availability and final approval remain subject to the applicable service requirements.

Let Customers Reach the Right Person Without a Confusing Call Process

Tell us how many users, locations, business numbers and simultaneous calls you need. We will help you compare Cloud PBX, SCALE call center, SIP trunking and related options based on your actual requirement.

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